Agency Compliance Review (NSW)
An Agency Compliance Audit is an onsite comprehensive independent audit service aimed at helping your agency to meet current legislative requirements and best practice standards.
4 minutes read
Why you need an audit?
Compliance can be a minefield that very few agencies have been able to successfully navigate through. Most agency principals want their office to be compliant but just don’t know where to start – this is where Real Coach can help.
An experienced Real Coach auditor can come to your office and examine a sample of files, policies and procedures across specific areas of your business including General Agency, Residential Sales Agency and Residential Property Management Agency. The audit is tailored and conducted specifically to your agency, your policies and procedures, and how compliant your office is currently. Our auditor will complete a detailed report and identify areas of inconsistency, or incorrect practices. Practical recommendations to address these issues to become compliant and to better serve your clients.
We know that not all agencies are the same, so we provide three audit options for you to select the one that best suits your agency’s needs.
Option 1 – Sales & General Agency
This option covers general agency management records, sales file records, agency policies and procedures relating to agency management and sales processes.
Option 2 – Property Management & General Agency
This option covers general agency management records, leasing, management records, agency policies, and procedures relating to agency management, leasing and property management processes.
Option 3 – Complete Office: Sales, Property Management & General Agency
Complete Agency Audit combines the inclusions of Option 1 and 2 to provide a complete audit service across General Agency, Sales and Property Management
Students must send in their completed assessments responses for marking. All units are assessed on the competency of each student. On successfully completing the above units, you will be provided with the educational documentation required to apply for your Real Estate Certificate of Registration.
Real Coach offers comprehensive student support to assist you in completing your course. We are available via phone and email, visit our support section for details.
Please ensure you read the student handbook by clicking here prior to enrolment.
CPPDSM4080A Work in the real estate industry This unit of competency specifies the outcomes required to enable a new entrant to the real estate industry to gain a basic understanding of the industry in order to work ethically and effectively in a real estate agency. This includes awareness of ethical and conduct standards, basic functions of real estate operations, industry employment requirements and knowledge of current legislation pertaining to the real estate industry.
CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work This unit of competency specifies the outcomes required to meet the core legal and ethical requirements associated with property management. This includes awareness of the legislation dealing with leasing and management of property, the role and responsibility of agency personnel in property management, the recording of property management transactions and the completing of property management documentation.
CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work This unit of competency specifies the outcomes required to satisfy the core legal and ethical requirements pertaining to property sales. This includes awareness of current legislation relating to property sales, the roles and responsibilities of agency personnel involved in property sales, the administration of sales transactions and the correct completion of all sales documentation.
CPPDSM3019B Communicate with Clients as Part of Agency Operations This unit of competency specifies the outcomes required to interact and build relationships with clients as part of agency operations. It includes developing rapport with clients, handling initial client enquiries, establishing and maintaining a client database and dealing with client complaints and problems.